Privacy policy

SECTION 1 - INFORMATION COLLECTION

When you make a purchase from our store, as part of the buying and selling process, we collect personal details that you provide such as your name, address, and email address.

When you browse our store, we also automatically receive your computer's IP address to provide us with details about your browser and operating system.

Email marketing (if applicable): With your consent, we may send you emails about our store, new products, and updates.

We respect your privacy and the information you share in relation to our SMS marketing service. We use this information to send you text notifications (for orders, including abandoned checkout reminders), text marketing offers, and transactional texts, including review requests from us.

Our website uses cookies to keep track of items in your shopping cart, including when you have abandoned your checkout. This information is used to send cart reminder messages via SMS.

SECTION 2 - CONSENT

How do you get my consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific purpose only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for expressed consent or provide an opportunity to say no.

How do I withdraw my consent?

If you change your mind after you opt-in, you can withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at support@snuggleden.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 - PAYMENT

If you choose a direct payment gateway to complete your purchase, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete your purchase. After that, your transaction information is deleted.

All direct payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your data is stored on a secure server behind a firewall.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase-related transactions.

For these providers, we recommend you read their privacy policies to understand how your personal information will be handled.

In particular, remember that some providers may be located in or have facilities that are in a different jurisdiction than you or us. If you proceed with a transaction involving a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) where that service provider or its facilities are located.

For example, if you are in Canada and your transaction is processed by a payment gateway in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 6 - SECURITY

We take the security of your personal information seriously. We implement reasonable precautions and industry best practices to ensure your information is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

When you provide your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and follow additional generally accepted industry standards to protect your data.

SECTION 7 - COOKIES

Here is a list of cookies we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, allows storing information about your session (referrer, landing page, etc).

_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional.

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you want to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at support@snuggleden.com.

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